hello@shefarersco.se

We ship worldwide


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*Customers outside the EU are responsible for any import taxes and duties that may apply.

Delivery

When will I receive my order?

Usually it takes 1-5 days to fulfil an order, after which it will be dispatched. Delivery time depends on your location, but typical delivery times are 2-15 working days.

Within Sweden 2-5 working days

Where will my order be shipped from?
We work with an on-demand order fulfillment company based in Latvia. Your order will be shipped directly to you from their clothing warehouse.


Will I be charged duty for my order?

An additional duty and tax charge may apply to international orders.



How do I track my order?

You will receive a tracking link via email when your order is sent out. If you have any questions about your tracking or shipment, you can contact us at

hello@shefarersco.se

I have received a faulty/damaged product, what should I do?

We're sorry if the product you ordered arrived damaged. To help us resolve this quickly for you, please email us at hello@shefarersco.se within four weeks with photos of the damaged product, your order number and any other details you may have about your order. We will get back to you with a solution as soon as possible!

Will I be charged duty for my order?

An additional duty and tax charge may apply to international orders. This charge is not within our control and will be assessed by your local customs office. Customs policy varies greatly for each country so check directly with your local customs office to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still haven't received it. What should I do?

Before contacting us, you can help us by doing the following:

Check your delivery confirmation for any errors in the delivery address.
Ask your local post office if they have your package.
Go to your neighbours if the courier has left the parcel with them.
If the delivery address was correct and the parcel was not left at the post office or at your neighbour's, contact us at hello@shefarersco.se with your order number.
If you found an error in the delivery address, we can send you a replacement order, but the transport is at your own expense.

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